Sending messages

onCourse can send a mix of email or SMS messages to the contacts you have collected contact details for. Contacts can also manage their subscriptions to your public tag groups via their onCourse web portal.

Whenever you create a message using the onCourse message interface, the collected list of contacts is automatically de-duplicated so you don’t send someone the same message twice. The list can be sent as a combination of email & SMS depending on the contact details you have available. Selected contacts without the chosen method/s of communication available can be exported into a separate list so you can manually contact them.

Contacts who have asked not to be contacted via particular methods e.g. SMS are automatically suppressed from messaging lists of that type. You can override this suppression in the case of emergency contact e.g. a message to advise students that their tutor is sick and a session is cancelled.

onCourse messaging is for outbound messages only. Inbound messages will be sent to the reply address specified in the Messages section in Preferences and will not be visible in onCourse.