Security

What is the difference between a contact and a user?

A contact is someone who is enrolled in your system as either a student or a tutor. A user is someone who has access to the onCourse system. A contact and a user can share an email address and a name, but the contact can be deleted and the user still active, or the user deactivated and the contact still listed. They are not correlated in any way

How do I add a new user?

1. Navigate to “Security”
2. Go down to the users section on the left column
3. Press the plus button
4. Input all the information
5. Invite them via the button in the top right, this will send them a link they can use to set up their user account

How do I deactivate a no longer active user?

1. Navigate to “Security”
2. Go down to the users section on the left column
3. Select the user whose account needs to be deactivated
4. Set the switch under their name from active to deactivate

How do I edit the user roles of an individual?

1. Navigate to “Security”
2. Go down to the users section on the left column
3. Select the user that needs editing
4. Change their role from the box on the right

If no role exists that allows them access to items that need accessing, you can easily create a new role within the "User roles" section

How can I allow someone access to editing the website?

1. Navigate to “Security”
2. Go down to the users section on the left column
3. Select the user that needs the privilege
4. Flick the “can access #editor” switch to enabled

How do I reset someone’s password?

1. Navigate to “Security”
2. Go to users on the left column
3. Select the user whose password needs to be reset
4. Press the reset password button

How do I enable 2FA?

1. Navigate to “Security”
2. Go to settings at the top of the left column
3. Enable 2FA for either all users, or admin level users

Someone can’t access their 2FA code but still needs access, how can I let them log in?

1. Navigate to “Security”
2. Go to settings at the top of the left column
3. Make sure 2FA is not mandatory for all users
4. Find the user that needs 2FA disabled
5. Press the “Disable 2FA” button

Making 2FA non-mandatory will not disable 2FA for all users, just disable new users from being forced to use it. Any new users created during this time will then need to set it up if it is then enabled again.