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onCourse has a password free purchasing process meaning that students don’t have to remember obscure student identification details from their last enrolment, like a student number or a password they may have created some time ago. onCourse does everything possible to move the student quickly and simply through the enrolment process to secure their payment and commitment to the enrolment. Forcing a student to remember a old password will result in some loss of sales as students give up in frustration.

For this reason, onCourse errs on the side of sometimes creating duplicate student records rather than risking losing a sale. If you were running a banking website, then accurate identification might be critical. But here, we want to do everything to make it easy.

Where a student has enrolled previously they are identified by their contact details and can move immediately to the payment process. No information they have previously provided is exposed during this process.