Advising students on waiting lists that a class is available

There are three standard ways to contact students on waiting lists:

• Automatic scheduled email reminders - You can enable a default script called 'Send waiting list reminder' which finds all for students who have been added to a waiting list, and sends them an email (template
  • Waiting List reminder) every 7 days of the classes currently available for the courses they are on wait lists for. If there are no classes currently available, they won’t receive the automatic message.
• Manual messages from a template - From the waiting list list view, you can choose a group of records you want to contact, and then from the cogwheel select 'send email from template' and choose the default template 'waiting list notification'. This will send a template message to each student pointing them to the online enrolment process for the chosen course. If you are going to use this message option, there should be at least one class with vacancies available published online first.
• Manual messaging - From the waiting lists list view, you can choose a group of records you want to contact, and then from the cogwheel select 'send message'. This option allows you to write a manual email and/or SMS to the selected contacts. You can learn more about sending manually written messages here.

If you plan on using any of the onCourse default scripts or templates, please check the schedule and wording first, to ensure they meet your business requirements.

Figure 166. Enrolling a highlighted student