Selecting people to contact

From contact, tutor or student lists

If you wish to find a group of contacts who have a particular history of interactions with your college, onCourse will allow you to perform advanced search functions, then use the messaging tool to contact these clients. For example, you can search for all students who enrolled in a course containing the word "french" in the last 365 days and then send them all an invitation to enrol in your new class, Provence Study Tour, prior to its public release.

  1. Use a combination of search and filters in the contact list view can be used to choose people to send a message to
  2. Highlight the people you wish to contact
  3. Click the cogwheel and choose "send message"

You can send a message in this way to 1 person or 20,000 people, and onCourse has special code to optimise delivery to a very large amount of contacts.

From classes

  1. Highlight one or more classes from the class list view
  2. Click the cogwheel and choose "send message"
  3. The message window will open to where you can choose to send the message to Tutors, active students, withdrawn students, or all. You can also set whether it’s a marketing message, which when enabled will stop the email from being sent to contacts who have requested no marketing messages.

From waiting lists

  1. Highlight one or more records in the waiting list view
  2. Click the cogwheel and choose "send message".
  3. The message window will open to where you can choose tthe template and whether to send to surpressed students or not.

A good way to use this is to search for all waiting list records for a particular course or group of courses. Then send them a message to let them know a new class has just been scheduled and let them know to enrol online or call the office. Read our Waiting List chapter for more information about waiting lists.